(a) Online Return Policy. We may honor a request for an exchange, a replacement or a refund of an online purchase only in our sole and absolute discretion, provided that such request was made within thirty (30) days following the date of shipping. Any refunds will be made in the amount of the price actually paid by the customer after any discounts were applied. Requests may be made by contacting customer service at 1-888-999-1751. When you contact us, we will issue you a Return Authorization Code (“RA Code”). All returned items must be accompanied by a RA Code in order to be accepted. Items will only be exchanged, replaced or refunded if they are unworn and returned to us in their original purchase condition. All returned items must be returned with their original receipt, all their original packaging, certificates, warranty documents, accessories and complimentary gifts, as applicable. You may make returns in person to our San Jose affiliate, Trans Fine, or by mail. If returns are sent to us by mail, you should ensure that such items are in secure packaging and sent by registered mail. Upon receiving the returned item, if we grant the refund, we will credit your account within five (5) business days using the method of payment used in the original purchase. In the case of a replacement or an exchange, we will exercise commercially reasonable efforts to provide you with the requested item as soon as possible. If you have questions about the date on which you are expected to receive the replacement item, please contact one of our representatives.

(b) Return Shipments. You are solely responsible for the cost of any shipping, handling, and insurance changes on returned items, with the sole exception that we will cover all such charges if the return is due to a production mistake or defect in the purchased item. We strongly recommend that you insure all returned items at their full price. As a precaution against theft, you should not display any information on the outside of the package that would indicate its content. You solely assume all risk of any loss or damage that occurs during the shipping of any returns.

(c) No Refunds on Custom or Engraved Items. No exchange, replacement or refund will be provided for engraved or customized items with the sole exception that we will refund goods that are defective or that contain a production mistake on our part, in which case a replacement shall be provided.

(d) No Returns on “Final Sale” Items. "Final Sale" items cannot be returned, exchanged or replaced.

(e) Restocking Fee. We reserve the right to charge a Fifteen Percent (15%) restocking fee on returned or refunded items, which will be calculated according to the price of your original purchase.