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| Home » Return Policy |
Our Priority At Hung Phat Diamonds & Jewelry Is Customer Satisfaction.
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Any returned/dishonored check, we’ll charge a $25 fee. All cancellation required our approval. Cancelation of order within 24 hour will be charged proportionally to the labor provided. NO cancellation will be granted after 24 hours.
Upon receiving your purchased item, we ask that you carefully examine it as soon as possible. If for any reason you are unhappy with the purchased item, we will gladly exchange, replace or refund it accordingly with our Return & Exchange policy.
RETURN & EXCHANGE POLICY
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1. Any request for an exchange, a replacement or a refund must be made within 30 days * from the date of shipping if item was purchased online. We only accept returned items(s) with a Return Authorization (RA) Code. Such request can be made in store, or in writing to: Hung Phat Diamonds & Jewelry, 1111 Story Road, Showroom #1063, San Jose, CA 95122 or by contacting our customer service at (408) 299-0988.
2. Upon contacting us for a replacement, refund or exchange of items bought online, and upon the approval of the return, we will issue you a Return Authorization (RA) code that must accompany the items being returned.
3. a) No exchange, replacement or refund will be provided for engraved or customized items, and except for such items that are defective or that contain a production mistake on our part, in which case a replacement shall be provided.
b) Items will only be exchanged, replaced or refunded if they are unworn and returned to us in their original purchase condition . Items must be returned with their original receipt, all their original packaging, certificates, warranty documents, accessories and complimentary gifts, as applicable.
c) "Final Sale" items cannot be returned, exchanged or replaced.
4. Please return items in store, or if they are sent to us by mail, ensure that items are in secure packaging and sent by registered mail. We strongly recommend that you insure all items at their full price. As a precaution against theft, please do not display any information on the outside of the package that would indicate its content. Hung Phat Diamonds & Jewelry cannot be held responsible for any loss or damage that occurs during shipping.
5. Hung Phat Diamonds & Jewelry is not responsible for shipping, handling, and insurance charges for any returned items, unless the returned item(s) is/are due to a production mistake or defective on our part. Otherwise, we reserve the right to minus our shipping and handling costs plus a 10% restocking fees from the original purchased amount.
6. Upon receiving the returned item, in the case of a refund we will credit your account within 5 business days using the method of payment used in the original purchase. In the case of a replacement or an exchange, we will make our best efforts to provide you with the requested item in the shortest delay possible. Please confirm the delay period with one of our representatives.
*Any exchange, replacement, or refund within 30 days only applicable to manufactured price, not discounted price.
DIAMONDS UPGRADE POLICY
Hung Phat Diamonds & Jewelry offers diamonds upgrade policy. We will credit up to 70% of the original purchased price. Our upgrade policy only applies to diamonds purchased from us. Please contact one of our sales reprensentative for details.
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