Privacy and Security

Effective date: June 3, 2026
Last updated: June 3, 2026

This Privacy Policy explains how the Hung Phat Recorder mobile app (the "App") collects, uses, and shares information. It is published by Luxury Jewelry – HungPhatUSA ("Hung Phat," "we," "us," "our"), which operates a fine-jewelry showroom in San Jose, California. This policy is specific to the App and supplements our general Privacy Policy; where the two differ, this policy controls for information handled through the App.

The short version

  • The App's public area — a ring-size guide and our store information — can be used by anyone without signing in, and it collects no personal information. It runs entirely on your device.
  • The App's staff area, protected by login, is used by Hung Phat team members to document customer consultations. With the customer's consent, this can include audio recordings, photos, and notes, stored securely in our systems.
  • We do not sell your personal information and do not track you across other apps or websites.

Who this policy covers

  • App users — Hung Phat staff who sign in to use the App.
  • Customers and visitors — people whose information is captured during a consultation (for example, a recorded conversation or a photo) by Hung Phat staff.

Information we collect

  1. Public area (no sign-in). None. The ring-size guide runs entirely on your device, and the store information is built into the App. We do not create an account, collect analytics tied to you, or transmit anything from this area.
  2. Staff account information. When a team member signs in, we process their account details, such as name, email or username, and authentication information.
  3. Consultation content (captured by staff, with consent). In the staff area, the App can capture:
    • Audio recordings of customer consultations and diamond viewings;
    • Photos and images taken with the camera or selected from the photo library (for example, intake forms and inspiration images);
    • Customer and order details that staff enter, such as contact information and notes about the appointment, design, or purchase.
  4. Technical information. To operate the App, we process limited technical data, such as a device token used to deliver push notifications to staff, app and device version information, and standard server logs used for security and troubleshooting.

What we do not collect. We do not collect your location or your contacts, we do not use advertising or cross-app tracking identifiers, and we do not track you across other companies' apps or websites.

How we use information

We use the information above to:

  • provide and operate the consultation and record-keeping workflow;
  • create post-consultation summaries and handoffs for our design and production team — this may include automated processing, including artificial intelligence (AI), of recordings, transcripts, photos, and notes to produce summaries and suggestions;
  • follow up with customers and provide customer service;
  • maintain business and transaction records;
  • send operational notifications to staff; and
  • secure, maintain, and troubleshoot the App.

Microphone, camera, and photos

The App asks permission to use:

  • Microphone — to record customer consultations and diamond viewings, after staff confirm the customer's consent;
  • Camera — to attach intake forms and inspiration photos to the consultation handoff;
  • Photo library — to attach selected photos to the consultation handoff.

You can change these permissions at any time in your device Settings. Recording happens only when a staff member starts it.

Recording and consent

Recordings are made in person by Hung Phat staff, who first inform the customer and obtain their consent before recording. California is an all-party (two-party) consent state, so our staff confirm consent before any recording begins. If you are a customer and prefer not to be recorded, tell the staff member and they will not record.

How we share information

We share information only as needed to run our business:

  • Service providers that process information on our behalf and under contract, including providers of cloud application hosting, database and file storage, and AI/transcription processing. They may use the information only to provide services to us.
  • Legal and safety — when required by law, regulation, or legal process, or to protect rights, property, or safety.
  • Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

Where information is processed

Information is processed and stored in the United States.

Security and retention

We use reasonable administrative, technical, and physical safeguards designed to protect information, including encryption in transit and access controls that limit who can view consultation content. No method of storage or transmission is completely secure.

How long we keep information depends on the purpose — for example, to maintain accounts, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

Your rights and choices

Depending on where you live, you may have the right to access/know, delete, correct, or receive a copy (portability) of the personal information we hold about you. We will not discriminate against you for exercising these rights, and we may need to verify your identity before responding.

California residents (CCPA/CPRA)

You have the rights described above. Because we do not sell personal information or share it for cross-context behavioral advertising through the App, no opt-out of "sale/sharing" is required for the App. (For our website, you can manage those choices at our data-sharing opt-out page.)

To exercise any of these rights, contact us at admin@hungphatusa.com.

Children

The App is intended for our staff and adult customers. It is not directed to children, and we do not knowingly collect personal information from children. We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

Changes to this policy

We may update this policy from time to time. When we do, we will post the updated version here and update the "Last updated" date.

Contact us

Questions or requests about this App Privacy Policy, or to exercise your rights, contact:

Luxury Jewelry – HungPhatUSA
Email: admin@hungphatusa.com