US & Canada Number: 1-888-999-1751
International Number:  1-408-299-0988

Frequently Asked Questions

  • What forms of payment do you accept on www.HungPhatUSA.com?

    For domestic and international orders we accept the following:
      • Major Credit Cards. Merchandise will ship to the verifiable billing address of cardholder.
      • PayPal. Verified users with confirmed addresses only.
      • Bank Wire Transfer
    * All checks, money orders & wire transfers must clear before items are shipped.

  • Can I ship my order to any domestic (within the US) address I want?

    All orders placed within the United States that are paid for by credit card or PayPal will ship to the verified billing address of the cardholder only. Items paid for by Bank Wire transfer can be shipped to any domestic address specified. We guarantee that all shipments will be 100% insured at no additional charge to the customer. Once shipped, we will email the tracking number to the recipient and all packages require adult signature for security purposes.

  • Do you ship diamonds or jewelry internationally?

    Yes! All orders placed at www.HungPhatUSA.com, we will ship anywhere in the world via FedEx. On international orders we accept payment via Bank Wire transfer, credit card or PayPal. We guarantee that all shipments will be 100% insured at no additional charge. Once shipped, we will email the tracking number to the recipient and all packages require adult signature for security purposes. Additional shipping charges may apply. Buyer is responsible for all customs and duty fees.

  • How can I make sure the diamond I received is the diamond I had ordered?

    At www.HungPhatUSA.com, we ship every loose diamond and diamond engagement ring with an i ndependent GIA, EGL or IGI grading report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond. Each diamond is laser inscribed to match the grading certificate identification number.

  • Does HungPhatUSA.com guarantee the Lowest Price on Loose Diamonds?

    We know there is a lot of competition out there. Despite our best efforts to provide you with the best products, at the lowest prices, you may find that a diamond at a lower price elsewhere. If you see an identical available diamond with the same grading certificate identification number at a lower price. Please contact us and we will beat our competitor’s price and compensate $100 CASH. You are guaranteed the lowest price from HungPhatUSA.com.

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1-408-299-0988
sales@hungphatusa.com
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